eMailgard FAQ

Why should I purchase eMailgard?

Research show that a substantial amount of corporate intelligence is stored within a business; email.

Therefore it is CRITICAL that this information can quickly and easily be found and recovered.

How many users does it support?

Our typical clients have anywhere between 1 and 500 email users however there is no upper limit on email addresses. eMailgard does have specific deployment methods available to enterprise clients.

Why eMailgard?

Simply, transparency for users, security of emails, ease of revival, "instant on" standby mail server and affordability. Experience shows it can dramatically reduce the load on IT staff.

How does pricing work?

eMailgard can be purchased both as a software licence + storage or a completely integrated solution. Licences are based on the number of email addresses that your company have each month. A tax invoice is created monthly with payment via direct debit or credit card. Refer to our pricing page for more detailed information.

What industries are popular?

eMailgard has great success in Legal, Service Industries, Manufacturing, Healthcare and the Financial sectors. As well as number IT Systems Integrators & IT Support companies find eMailgard a powerful tool in assisting their customers both internal & externally. All industry type or size can benefit from using eMailgard.

Do I need to inform my staff about the use of eMailgard?

One of the valuable components of eMailgard is its ease of use in recovering "lost" emails so you certainly should have them utilising eMailgard. 

Doesn't Microsoft Exchange do this?

Not sufficiently enough to ensure the long term preservation and instant recover of all email content and attachments.

What countries do you operate in?

eMailgard can deliver solutions for any business in any country connected to the Internet using English based email.

Where are the emails stored?

At Spheritec's Tier One Data Centre facilities.

How long does it take to revive them?

Once the selections are identified, literally seconds.

How big can the storage get?

eMailgard can incorporate any volume of data as there is no practical limitation with syneSTORE™ technology. Should you choose a solution that includes our Anti-SPAM & Anti-Virus package any emails that are identified by these processes do not count in your storage allocation.

Do you support Lotus Notes?

Additional software is required on the client network, to fully support this email client.

Is eMailgard a compliance solution?

Whilst eMailgard performs a number of the functions required under compliance regulations, it does warrant to be a compliance solution in isolation.

How many years back can I archive and revive?

As far back as the email which is stored on your existing mail server. We find most customers seek to archive the no longer 4 years unless there is a specific legislative requirement.

What needs to be done to get it going?

   1. Point your MX record to eMailgard

   2. If you use Microsoft Exchange install ExchangeSYNC™

   3. Inform and train staff.

Does it require much IT intervention?

IT departments love eMailgard. It frees staff from endless email search, ensures minimal interruption or ongoing impact on the client network and restores IT resources to higher value activities.